Shipping & Returns

 Medventa Global Pvt Ltd Return Policy

Effective Date: 20Th August 2024

1. Introduction : At Medventa Global Pvt Ltd, we are committed to ensuring your satisfaction with our products. This Return Policy outlines the conditions under which you may return products purchased from us. Please read this policy carefully.

2. Eligibility for Returns You may return a product within 7 days from the date of delivery if:

  • The product is defective, damaged, or not as described.
  • The product is unused, in its original packaging, and includes all accessories and manuals.

3. Non-Returnable Items The following items are non-returnable:

  • Products that have been used or altered.
  • Products not in their original packaging.
  • Perishable goods or items with a short shelf life.
  • Customized or personalized products.
  • Products purchased as part of a promotion or sale, unless stated otherwise.

4. Return Process To initiate a return:

  1. Contact our Customer Service team at sales@medventa.in or Contact Us within 7 days of receiving the product.
  2. Provide your order number and details of the product you wish to return.
  3. Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number if applicable.

5. Shipping Costs

  • If the return is due to a defect, damage, or error on our part, we will cover the return shipping costs.
  • For returns based on personal preference or other reasons not related to product quality, the customer is responsible for return shipping costs.

6. Refunds Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 10 business days for the refund to be processed and reflected in your account.

7. Exchanges If you wish to exchange a product for a different size or color, please follow the return process and place a new order for the desired item.

8. Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact our Customer Service team immediately with photographs of the product and packaging. We will arrange for a replacement or refund as per our policy.

9. Contact Us For any questions or assistance regarding our Return Policy, please contact us at:

  • Email: medventainfo@gmail.com
  • Phone: +918368490741
  • Address: M-135 2nd Floor Cannught Place, New Delhi 110001, India

10. Changes to the Policy: Medventa Global Pvt Ltd reserves the right to modify or update this Return Policy at any time. Any changes will be posted on our website and will apply to all orders placed after the date of the change.

Thank you for shopping with Medventa Global Pvt Ltd.